FAQ

Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery times vary by location, but most orders arrive within 3–7 business days after shipping.

Do you offer free shipping?
Yes. We offer free shipping on orders over $50.

Will I receive tracking information?
Yes. Once your order ships, you will receive a tracking number by email so you can follow your delivery.

Can I change or cancel my order?
If your order has not yet shipped, we may be able to help. Please contact us as soon as possible and we’ll do our best to assist.

Product Questions

What materials are the lunch boxes made from?
Our lunch boxes are made from durable, food-grade stainless steel, designed for safe everyday use and as a long-lasting alternative to plastic containers.

Are your lunch boxes safe for food?
Yes. The stainless steel used is food-grade and safe for storing meals.

Are the lunch boxes dishwasher safe?
The stainless steel containers are dishwasher safe. For best longevity, we recommend hand washing the lids.

Are the lunch boxes leakproof?
Our lunch boxes are designed to be spill-resistant for everyday foods like sandwiches, fruit, and snacks. For liquids such as soups or sauces, we recommend keeping the container upright.

Are the lunch boxes suitable for kids?
Yes. Our lunch boxes are designed for everyday use and are suitable for both adults and children.

Care & Use

Can I put the lunch box in the microwave?
No. Stainless steel should not be used in the microwave.

Can the lunch box hold hot food?
Yes. Stainless steel works well for both hot and cold foods.

Will stainless steel rust?
Stainless steel is naturally resistant to rust and staining when properly cared for.

Returns & Support

What is your return policy?
If you are not satisfied with your purchase, you may contact us within 30 days of receiving your order and we’ll assist with the return process.

What if my order arrives damaged?
Please contact us with your order number and photos of the item, and we will resolve the issue as quickly as possible.

How can I contact you?
You can reach us through the Contact page on our website and we’ll respond as soon as possible.