Refund policy

Return & Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in its original condition, and in its original packaging. Proof of purchase is required.

To initiate a return, please contact us at vesselandtable@gmail.com. All returns must be approved before being sent back. If approved, we will provide return instructions and the appropriate shipping address.

Items sent back without prior approval will not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

Original shipping fees are non-refundable.

Non-Returnable Items

For hygiene and safety reasons, items that have been used, washed, or come into contact with food are not eligible for return unless they arrive damaged or defective.

Damages, Defects, or Incorrect Items

Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or incorrect. We may request photos of the item and packaging to evaluate the issue.

If approved, we may offer a replacement item or a refund at our discretion.

Refunds

If a refund is approved, it will be processed to your original payment method. Please allow several business days for your bank or credit card provider to complete the transaction.