Lock & Go Stainless Steel Food Containers

• Durable stainless steel construction

• Designed for everyday use

• Easy to clean and reusable

• Lightweight and travel-friendly

• A practical alternative to plastic containers

At Vessel & Table, we are committed to delivering your order as smoothly as possible. Please review the information below regarding processing and shipping timelines.

1. Shipping Methods and Timeframes

Standard Shipping: 10–20 business days

Shipping times are estimates and may vary depending on your location, carrier delays, customs processing, weather conditions, or other unforeseen circumstances.

Please note that shipping times do not include order processing time.

2. Shipping Fees

Shipping costs are calculated at checkout based on your delivery address and order details.

3. Order Processing

All orders are processed within 2–5 business days (Monday–Friday, excluding holidays).

Processing times may vary during high-volume periods, promotional events, or due to supplier availability.

4. Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email with your  tracking number.

Please allow a few days for tracking information to update after shipment.

If you do not receive tracking details within 7 business days of placing your order, please contact us at vesselandtable@gmail.com

5. Shipping Restrictions

We currently ship to the United States and many international locations.
Shipping availability may vary depending on the destination country and supplier limitations. If we are unable to ship to your location after an order is placed, we will notify you and issue a refund.

6. International Shipping

For international orders, customs duties, taxes, and import fees may apply depending on the destination country.

These charges are the responsibility of the customer. Delivery times for international orders may vary due to customs processing and local carrier operations.

7. Address Accuracy

Please ensure that your shipping address is entered correctly at checkout. Vessel & Table is not responsible for any delays or issues arising from incorrect or incomplete addresses.

8. Lost or Damaged Packages

If your item arrives damaged or does not arrive within the estimated timeframe, please contact us at vesselandtable@gmail.com with your order number.

We will review the issue and work toward a resolution, which may include a replacement or refund if approved.

9. Delivery Issues

While we strive to ensure timely delivery, Vessel & Table is not responsible for delays caused by carriers, weather, customs, incorrect addresses, or other factors outside of our control.

If you experience an issue with your delivery, please contact us at vesselandtable@gmail.com , and we will review the situation and work toward an appropriate resolution.

10. Changes to Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. When changes are made, the updated policy will be posted on this page with a new effective date.

11. Contact Us

If you have any questions or concerns about your order or our shipping policy, please reach out to our customer service team at:

Vessel & Table
vesselandtable@gmail.com

Return & Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in its original condition, and in its original packaging. Proof of purchase is required.

To initiate a return, please contact us at vesselandtable@gmail.com. All returns must be approved before being sent back. If approved, we will provide return instructions and the appropriate shipping address.

Items sent back without prior approval will not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

Original shipping fees are non-refundable.

Non-Returnable Items

For hygiene and safety reasons, items that have been used, washed, or come into contact with food are not eligible for return unless they arrive damaged or defective.

Damages, Defects, or Incorrect Items

Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or incorrect. We may request photos of the item and packaging to evaluate the issue.

If approved, we may offer a replacement item or a refund at our discretion.

Refunds

If a refund is approved, it will be processed to your original payment method. Please allow several business days for your bank or credit card provider to complete the transaction.